Achieve Productivity and Quality as per Company's Norms

To achieve productivity and quality as per company standards, a technician should follow the working instructions given by the company. To achieve productivity and quality practice the following :

Diagnose
Diagnose the problem correctly 

Resolve 
Repair and show the working of the repaired unit
Suggest solution to the customer as per requirement
Resolve the customer's problem within stipulated time.

Take feedback 
Ensure 100% customer satisfaction with the service
Receive the signature of the customer on work completion from
Receive feedback from the customer