Interacting with Customers / Introduction

As a home appliance repair technician,there are certain roles that come by default. Yet, the job requisite of the technician remains to install, repair and service home appliances. Since, they are involved largely in maintaining and servicing worn out electrical equipment, they are also known as field technician.

The home appliance repair technician is required to review each electrical component of an appliance after a specific period of time. The idea is to find faults and then rectify them to avoid major failures in the near future.

In the role of a home appliance repair technician, an individual has to fulfil a host of responsibilities. Major responsibilities are as shown in the following figure :


Working with customers

Home appliance repair technicians are required to professionally handle customer service calls, address issues arising from field service visits and ensure customer satisfaction.

Good communication skills can help a technician to build rapport with a customer. Built up trust ensures that the customer can explain the problem in detail. Detailed information can decrease the technicians turnaround time, limiting disturbance in the customers workflow.