Interpersonal skills

The work of a home appliance repair technician is not just technical ; the job role requires the individual to frequently liaison with customers, Additionally, the technician also has to work in malti-disciplinary teams and interact with colleagues and seniors.  Therefore, the individual is required to have strong interpersonal skills.
Good relationship with the customers and vendors is vital.  However, it is equally important to ensure that the relationship is documented properly, so that the decisions on the relationship can be taken in accordance with it. The following figure shows essentials of interpersonal skills :

Managing vendors and building rapport with customers 

In addition to being a skilled technicians, a specialist home appliance repair technician also has to about the role of a good bargainer and become a good face of the organisation - as he was to deal with vendors to close deals and provide on-site customer assistant. The individual has to liaison with customers and vendors and interact with them to understand and explain details provided in the service level agreement. 

When dealing with vendors, a home appliance repair technician presents a detailed work requirements and makes self -assessment of the requirements. Talking and deatailing the essentials ,the technician finalized a deal that is mutually beneficial for both the organization and the customers in the long run. 

Outside the purview of the organization, home appliance repair technicians are as good as customers  judge them to be. It is essential for them to build rapport with the customers to better understand their problems and address them to perfection. The following figure lists the benefits of building rapport with the customers :