Decision making is a difficult skill to hone . Nearly every decision involves some sort of conflict or dissatisfaction. But the difficult part is -decisions have to be made -and a home appliance repair technician generally has to make decisions on the fly.
Dicision making is necessary majorly in case of dissatisfied and difficult customers. There can be an odd situation when the issues at hand are beyond the permissible limits of a technicians profile. This is when decision has to be made whether to take up the query to a superior or just escalate the issue with the vendor.
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