Interacting with Co-workers / Interact with Colleagues

The following figure lists the key points to consider while interacting with colleagues:

Share the work load 

Meet targets 

Maintain good interpersonal relations 

Interpersonal Relationship
To maintain a healthy interpersonal relationship, it is important to adhere to the points shown in the following figure :

Interpersonal Relationship 

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Resolve interpersonal conflict and ensure smooth flow of work 

Pass on customer complaints to colleagues in respective geographical locations 

Assist colleagues to resolve field problems 

Every worker works towards a common goal in an organization, still all of them are divided by certain roles and activities and the way they accomplish that objective. Interacting -personal communication - whether formal or informal - is the most common and important key to accomplish productivity and performed social functions in an organization. It defines from and functionality of an organization as all work groups require an active inter - personnel communication to accomplish productivity. 

The primary objective of a technician is to understand the process and the health of the communication taking place among the co-qorkers in order to improve it's quality. Doing so enables the technician to comprehend the way groups interact and work. The following figure shows the steps for ensuring spontaneous inter - personal communication: 

Analyse communication challenges 

Identify gaps 

Bridge the gap of communication 

A technician should be able to install and repair the home appl6. A technician is supposed to have the skills to : 

• Know the use and care of the various tools and equipment 
• Read and interpret complaint sheets and manuals 
• Use various safety equipment while at work 
• Apply the knowledge of electrical and electronic components 

A workplace that feels like a battlefield requires inclcating a sense of harmony and unity. These are the keys to develop a healthy and competitive environment in any type of an organization. Higher the rank, bigger are the responsibilities and more complex are the problems. 

The work group is united by the goals and missions of the organization but, at times, small issues like varied viewpoint plague the work environment. Keeping everyone focused and motivated to work in synergy is what the role of a technician is. 

Customer Complaints in the Respective Geographical Area 

Serving customers in an organization with a wide spectrum of consumer base poses additional challenges. Maintaining service quality in such cases can be a challenging task,  owing to cultural and social diversity. However, such barriers can be overcome in a better way by giving opportunity to a worker hailing from the respective geographical area. Addressing such problems in this way can improve the quality of an organization to implement strategies aimed at improving the service quality. The following images shows segmentation of customer base to collect their complaints accordingly :

Assist Colleagues 

Be it work allocation,  manpower distribution or identification of area of high responsiveness,  healthy communication is the key to improve service quality. Informal communication is what is usually seen to be dominant in most workplaces. People asking for hell from the person sitting at the adjacent desk to troubleshoot an IT issue,  rather than consulting an IT person, is one of theost common examples of informal communication. The communication is spontaneous and successful in achieving the goal, paving the way to formal interview - personal communication. Despite having established communication procedures, the informal communications occur in every organization and help in resolving problems and conflicts in real time.