As a home appliance repair technician, one of the major roles and responsibilities is to understand the work requirements. The work requirements include certain responsibilities as shown in the following figure:
Understand the task requirements
Follow the line of authority
Issue on time the tools and the equipment
Keep upto data with new products and developments
Plan, organize and control work for efficiency
Escalate issues of concern to the supervisor
Having a clear picture of the work requirements determines the smooth functioning of the process of installing, maintaining and repairing the appliance.
Any ambiguity in understanding the work requirements defined by the supervisor results in time delays and confusions. A home appliance repair technician must avoid such instances at all costs. Understanding the technical requirement is also equally important so. While replacing faulty modules, a technician should check their warranty and also ensure that no damage has been done to the other hardware.
Once the issue/problem is solved, feedback from the customer is very important. It help to Crete a reference guide for the home appliance repair technician if the same problem creeps up again, having discussions with the supervisor in relation to the problem and it's solution a lot of intangible problems.
Abiding by the work ething is also essential. It means differentiating between the right and the wrong way of doing a job and adopting the right conduct. Work ethics involve certain principles as shown in the following figure :
Following timelines
Working as per standards and guidelines
Following the organizational rules and policies
A field technician needs to take care of all tools and equipment. In addition, work ethics would include the technician taking self - care by using safety tools and equipment and following the safety procedures.
The person may come across a situation that may require escalation of situation to the supervisor, as shown in the following figure:
- Inform the Supervisor
About safety breach
About any other serious issue at work
About unethical action
About situation of accident
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